International Terms of Use.
International Terms of Use & Consumer Information
for Coaching, Healing & Digital Programs
Provider: Joseph Michael Contrada
Effective date: November 2025
1. Scope of Application
1.1 These Terms of Use apply to all contracts between
Joseph Michael Contrada Narzissenweg 53c 21218 Seevetal Germany Email: [final support email to be added]
regarding all coaching, mentoring, healing/energy sessions, consulting packages, online courses (live or self-study), digital products, trainings, workshops, seminars, lectures, and events — delivered online or offline.
1.2 By booking any service, you accept these Terms in full. Deviating terms used by you do not apply unless expressly confirmed by the Provider in text form (email sufficient).
1.3 These Terms apply to all booking channels and platforms used by the Provider, including booking tools, payment providers, checkout platforms, and websites, as referenced in the respective offer.
1.4 The contract language is English for international clients. A German version may exist. In case of discrepancies in meaning or interpretation, the German version prevails, as German law governs the contractual relationship (subject to mandatory consumer protection provisions).
2. Subject of the Agreement
2.1 The subject of the agreement may include (non-exhaustive):
*Coaching (1:1 or group)
*Mentoring and consultingEnergetic healing / energy-based sessions
*Online courses (live or self-study) and digital products
*Workshops, seminars, lectures, and live events (online or offline)
2.2 The Provider’s services are based on awareness practices, personal development approaches, and energy-based or transformational methods. The Provider does not owe the use of any specific method or modality; the choice of approach is at the Provider’s discretion and based on the individual needs and the booked offer.
2.3 All services aim to support personal growth, reflection, clarity, and alignment. No specific result is promised. Outcomes depend strongly on your willingness to participate, engage, and implement guidance.
3. Offers & Booking
3.1 All offers on websites, in emails, or on social media are non-binding invitations to book a service.
3.2 Bookings can be made through:
*Online scheduling tools (e.g., TidyCal, CalendarBug)
*Payment providers / checkout systems (e.g., Stripe, PayPal, Wise)
*Sales platforms (e.g., Digistore24, ThriveCart)
*Directly via email or written confirmation
Each platform may apply its own terms and privacy policies for the technical processing of bookings and payments.
3.3 You submit a binding booking request by clicking a button such as “Book Now”, “Buy Now”, “Register”, or similar. By clicking, you confirm that you are placing a binding paid order.
3.4 After submitting your booking, you may receive an automated acknowledgement email. This acknowledgement does not yet constitute acceptance. The contract becomes effective when you receive:
*an explicit booking/payment confirmation, or
*access to purchased content (e.g., course login, downloads), or
*a confirmed appointment/session date.
3.5 For bookings via email or messenger, the contract is concluded once the Provider confirms your request in writing (text form).
3.6 The Provider reserves the right to decline bookings without stating a reason.
3.7 If you book through a third-party platform (e.g., Digistore24/ThriveCart), an additional contractual relationship may exist for checkout, invoicing, and payment handling. Unless expressly stated otherwise in the checkout, the Provider remains responsible for delivering the content-related service.
3.8 During checkout, you may be required to consent to data processing, accept platform terms, accept these Terms, and (where legally required) confirm early performance and the corresponding withdrawal consequences.
4. Discovery Call (Entdeckungs-Call)
4.1 The Discovery Call is a 30-minute introductory conversation. It may be offered free of charge or for a fee as stated on the booking page at the time of scheduling.
4.2 The purpose of the call is to determine whether working together is appropriate and beneficial. Booking the call does not create an obligation to enter into a paid contract.
4.3 No medical, therapeutic, or diagnostic advice is provided during the Discovery Call.
4.4 You may book the call using scheduling tools (e.g., TidyCal, CalendarBug). These services process your data according to their own privacy policies:
*TidyCal: https://tidycal.com/privacy-policy
*CalendarBug: https://groovedigital.com/privacy
4.5 If no paid contract is concluded, the information submitted via the scheduling form will be handled and deleted in accordance with the Provider’s Privacy Policy.
5. Prices & Payment Terms
5.1 Prices stated on booking pages or checkout platforms are final prices in EUR, including applicable tax where required.
5.2 Payments can be made using the options provided by the respective platform (e.g., bank transfer, credit/debit card, PayPal, Stripe, Wise, Digistore24, ThriveCart). Each provider applies its own processing terms and privacy rules.
5.3 If installment payments are offered and selected, you agree to pay all installments. If a payment fails or is missed, the Provider may suspend access/services until outstanding amounts are paid. In case of continued default, the remaining balance may become immediately due.
5.4 Access to digital content, membership areas, and scheduling links is granted only after payment has been received (or the first installment, if applicable).
5.5 You are not entitled to offset payment claims or exercise a right of retention unless your counterclaim is undisputed or legally established.
6. Vouchers
6.1 Gift vouchers may be purchased via websites or directly from the Provider.
6.2 Vouchers and remaining credit are valid until the end of the third year after purchase.
6.3 Vouchers cannot be exchanged for cash and do not accrue interest.
6.4 Vouchers must be redeemed before completing checkout. Only one voucher may be used per booking unless stated otherwise.
6.5 Vouchers are transferable. The Provider may fulfill the service to whoever redeems the voucher unless there is reason to believe the person is not entitled.
7. Contract Term & Termination
7.1 The duration of the contract is determined by the specific service/program booked.
7.2 Ordinary termination during the agreed program duration is excluded unless the offer explicitly provides otherwise.
7.3 The right to extraordinary termination for good cause remains unaffected.
7.4 If the Provider must cancel a scheduled appointment (e.g., due to illness or force majeure), an alternative date will be provided or the corresponding portion of the fee will be refunded (where applicable).
7.5 If you repeatedly cancel sessions at short notice (less than 24 hours before the appointment), sessions may be considered “consumed” and not rescheduled.
8. Right of Withdrawal (Cooling-Off Period)
8.1 EU Consumers
If you reside in the European Union and book as a consumer, you generally have the right to withdraw from the contract within 14 days without giving any reason.
8.2 How to Exercise Your Withdrawal Right
To withdraw, you must notify the Provider with a clear statement (email sufficient):Joseph Michael Contrada – [final support email]
8.3 Early Start of Services (Services)
If you expressly request that services begin before the end of the withdrawal period, you agree that:
*you must pay for services already provided (reasonable compensation), and
*the right of withdrawal expires once the service has been fully performed (where legally applicable).
8.4 Digital Products & Immediate Access (Digital Content)
If you purchase digital content (downloads, online courses) and receive immediate access, your withdrawal right expires once performance begins, provided you have expressly consented and acknowledged this legal consequence (where required by law).
8.5 Non-EU Customers
For customers outside the EU, statutory withdrawal rights depend on the mandatory consumer laws applicable in your country of residence. Where no mandatory cooling-off period applies, any cancellation options are governed by the offer’s cancellation rules.
8.6 Mandatory statutory consumer rights remain unaffected.
9. No Withdrawal Right for Scheduled Events
9.1 For workshops, seminars, retreats, or other events/services with a fixed date or fixed period, no statutory withdrawal right applies under German law (§ 312g (2) no. 9 BGB), where applicable.
9.2 Your booking becomes binding as soon as you receive confirmation and you are obligated to pay the fee, subject to the cancellation rules stated in the offer or these Terms.
10. Cancellations, Missed Sessions & Substitute Participants
10.1 Cancellations must be made in text form to: [final support email]
10.2 Event/program cancellation fees (if applicable) are stated in the relevant offer; unless otherwise stated, the following may apply:
*up to 21 days before: free of charge
*from 20 days before: 50%
*from 14 days before: 100%
10.3 If you booked for multiple persons, cancellation rules apply per person.
10.4 Substitute participants may be nominated up to 7 days before the event unless the event is clearly personal and non-transferable.
10.5 No-shows or withdrawal after the start of a program do not entitle you to a refund unless mandatory law applies.
10.6 For 1:1 sessions, cancellation less than 24 hours in advance counts as used and is neither refunded nor rescheduled.
10.7 Repeated short-notice cancellations may result in no obligation to offer replacement dates.
10.8 The Provider may cancel a program/session if minimum participation is not met, the facilitator is unexpectedly ill with no replacement, or force majeure applies. A replacement date or refund (as applicable) will be offered; additional costs (travel/accommodation) are not reimbursed.
10.9 Misconduct: Significant disruption or repeated breaches may lead to exclusion; refunds are excluded unless mandatory law requires otherwise.
11. Scope of Services & Non-Use
11.1 The scope of each service is defined in the offer description at the time of purchase.
11.2 If you choose not to use a service in full or in part, you are not entitled to a refund, unless mandatory law provides otherwise.
11.3 If the Provider cancels for reasons within the Provider’s responsibility, replacement dates or proportional refunds apply.
11.4 Technical issues beyond the Provider’s control (e.g., widespread platform outages) do not create an automatic entitlement to free replacement sessions unless otherwise required by mandatory law.
12. Exclusion of Medical Treatment (Healing Disclaimer)
12.1 Services support personal growth, awareness, clarity, emotional balance, and energetic alignment. They do not diagnose, treat, or cure medical or psychological conditions.
12.2 The Provider is not a medical doctor, psychotherapist, or licensed alternative medical practitioner (Heilpraktiker), unless explicitly stated in writing.
12.3 If you have diagnosed conditions or serious symptoms, you must seek professional medical or psychological care. Services are not a substitute for medical or therapeutic treatment.
12.4 No healing promises; no guaranteed outcomes.
12.5 You remain fully responsible for your well-being throughout the process.
12.6 If the Provider determines that services are not suitable or safe, the Provider may end the collaboration. Any refund is limited to unprovided services, unless mandatory law provides otherwise.
13. Client Access to Digital Content & Responsibilities
13.1 Access to digital programs and memberships is personal and non-transferable.
13.2 Login details are sent by email. Access may be limited to a reasonable number of personal devices (e.g., five).
13.3 You must keep credentials confidential and not share them with third parties.
13.4 Suspected unauthorized access must be reported immediately to: [final support email]
13.5 Access may be suspended if you violate these Terms, misuse content, or share login information.
13.6 Access is granted only after payment receipt.
13.7 Support contact: [final support email]
14. Copyright & Usage Rights
14.1 All content provided through services (videos, audios, PDFs, worksheets, meditations, recordings, written materials, frameworks) is protected by copyright.
14.2 You may download/print materials for personal use only.
14.3 You may not share, reproduce, publish, distribute, or use materials commercially or for training/coaching without written permission.
14.4 Logos, course structures, frameworks, and proprietary methods remain protected.
14.5 Mandatory copyright exceptions remain unaffected.
© 2025 Petra Contrada – Content & Concepts (Copyright)
Commercial operation & service delivery: Joseph Michael Contrada
15. Confidentiality
15.1 The Provider treats your private information as confidential.
15.2 You agree to keep confidential all non-public information received during the collaboration, including in group programs.
15.3 Sharing materials or processes with third parties is prohibited without written consent.
16. Know-How Protection
16.1 Methods, concepts, exercises, techniques, and structures constitute valuable business know-how.
16.2 You agree not to copy, repurpose, reverse-engineer, or use these methods commercially without written permission.
16.3 Obligations continue after termination.
16.4 A reasonable contractual penalty may be asserted in case of breach, where legally permissible.
17. Data Use & Client Information
17.1 To process bookings and deliver services, the Provider processes personal data such as name, billing address, email, and payment-related data (depending on the provider used).
17.2 You are responsible for correct information. Invoice corrections may involve an administrative fee.
17.3 If contact details change, notify: [final support email]
17.4 Further details are in the Privacy Policy: [privacy policy URL]
18. Third-Party Providers (Payment & Checkout)
18.1 Depending on the product, the Provider may use third-party services for checkout and payment processing (e.g., Digistore24, ThriveCart, Stripe, PayPal, Wise). Their privacy policies apply.
18.2 The Provider receives only the data necessary to deliver the service.
19. Technical Requirements
19.1 You are responsible for the technical conditions required to access services (internet, hardware, updated software).
19.2 Technical issues on your side do not entitle you to a refund.19.3 Recordings may be provided where applicable; no entitlement to live attendance unless stated.
20. Liability
20.1 The Provider is liable for intent and gross negligence and for injury to life, body, or health.
20.2 In case of slight negligence, liability is limited to foreseeable, typical damages for breach of essential contractual duties.
20.3 No liability for uninterrupted availability of internet-based services.
20.4 Limitations apply equally to agents and assistants.
21. Force Majeure
21.1 Force majeure includes unforeseeable external events beyond reasonable control (natural disasters, war, pandemics, widespread outages, government measures).
21.2 The affected party informs the other promptly.
21.3 Obligations are suspended for the duration of the event. Services already delivered remain payable.
21.4 If force majeure continues for more than six months, either party may terminate with three weeks’ notice. Refunds apply only to undelivered services.
22. Amendments to These Terms
22.1 Terms may be amended for valid reasons (law changes, offer changes, regulatory updates).
22.2 Material changes will be communicated in advance. You have a 14-day right to object. If you do not object, amended Terms apply to future bookings and, where legally permissible, ongoing relationships.
23. Final Provisions
23.1 These Terms constitute the complete agreement for the subject matter.
23.2 Changes/additions should be made in text form.
23.3 German law applies excluding CISG; mandatory consumer protections remain unaffected.
23.4 Jurisdiction for business clients is Seevetal, Germany. Consumers: statutory jurisdictions.
23.5 The Provider does not participate in consumer arbitration proceedings. The EU ODR platform was discontinued on 20 July 2025. Information:
https://consumer-redress.ec.europa.eu/dispute-resolution-bodies
23.6 Severability clause applies.
23.7 English version provided; German version prevails in case of interpretation differences.
These Terms apply to all agreements:
